Privacy Policy

Last Updated: November 25, 2018

Delete All My Data LLC (“Delete All My Data” “we”, “us”, “our”) is sensitive to your concerns about how we use the personal information we collect from you through our website, www.deleteallmydata.com (the “Site”) and other plug-ins exchanging information with our (“Applications”). (The Site and Applications are sometimes collectively referred to as “Services” for simplicity.) We take your privacy seriously, and has implemented this privacy policy (the “Privacy Policy”) and internal policies and practices to keep your personal and financial information secure. The Privacy Policy covers our treatment of the Personally Identifiable Information we collect when you use the Services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy is incorporated into our Terms of Use and Service, and therefore governs your use of the Services. By using our Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact Customer Care via the Contact page at deleteallmydata.com. Please read this Privacy Policy carefully and review it periodically for the latest information about our privacy practices. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or interact with the Site.

Information We Collect:

Traffic Data. We may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). Our internal servers and software automatically recognize Visitor Data. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”). We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.

Cookies. Delete All My Data and its partners may use the standard cookie feature of major browser applications and third-party providers, or employ internally developed cookies and tracking codes, that allow us to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access Services, about his or her visit to the Site or use of Applications. Delete All My Data does not capture Personally Identifiable Information in cookies or use cookies to mine Personally Identifiable Information. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be affected.

Web Beacons. We employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.

Third Party Tracking. We encourage partners and third parties to adopt and post privacy policies. However, the use of tracking technologies by our service providers, technology partners or other third party assets (such as social media links) on the site is not covered by our Privacy Policy. These third parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We do not have access or control over these technologies. We do not tie the information gathered to our Customers’ or Users’ Personally Identifiable Information. We encourage you to familiarize yourself with the privacy polices provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.

Personal Information. Delete All My Data requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use Delete All My Data products and services. Personally Identifiable Information is captured when a visitor accesses Services, or otherwise communicates directly with a Delete All My Data employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by Delete All My Data. Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex); and (iv) other “Sensitive Data” (such as your social security number and other sensitive information necessary to provide Services). We may collect the information of third party individuals as necessary, such as to ask our customers to indicate details of family members. Delete All My Data uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason. You may choose not to provide Delete All My Data with Personally Identifiable Information. However, Delete All My Data cannot process orders without Personally Identifiable Information. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us please contact us via the Contact page at deleteallmydata.com. Certain personal information may become public when documents and/or correspondence is provided to third parties, including but not limited to various “data brokers”. The Delete All My Data Privacy Policy does not cover third-party actions that may disclose personal information provided to them.

Testimonials and Reviews. We may display personal testimonials or customer reviews of satisfied customers received through email surveys or our Site. If so, We will ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us via the Contact page at deleteallmydata.com.

Calls/Electronic Communications. In the regular course of our business, Delete All My Data may monitor and record phone conversations or email communications between you and Delete All My Data employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from Delete All My Data, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.

Use of Information

We may use information we collect from the Services to communicate with you, process your orders, facilitate your transactions with our third party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.

Opting Out. We may send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting Customer Care via the Contact page at deleteallmydata.com.

Surveys, Sweepstakes, and Contests. We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address. We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the site, and/or to send participants an email newsletter. We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Distribution of Information

Order Processing. Delete All My Data, sometimes with the assistance of a third party or Delete All My Data subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through Services, respond to inquiries made through Services, inform you of changes to Services, and send you additional information about Delete All My Data and its products and services.

Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected.

Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.

Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us, help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Partner and Affiliate Tracking. Our partners and affiliates, may use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. This means that these partners and affiliates may show our ads on sites across the Internet based upon your previous visits to our site. Together with our partners and affiliates, we may use these cookies and web beacons to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to our site.

Blogs and Forums. The Site may include a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us via the Contact page at deleteallmydata.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with Delete All My Data. If Delete All My Data is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.

Bankruptcy. In the event of a Delete All My Data bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other Delete All My Data asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Third Party Links

Third-Party Websites. Delete All My Data may maintain links to other websites and other websites may maintain links to the Services. This Privacy Policy applies only to deleteallmydata.com and not to other websites accessible from Delete All My Data or that you use to access Delete All My Data, each of which may have privacy policies materially different from this Privacy Policy. If you visit other websites, Delete All My Data is not responsible for the privacy practices or content of those sites. It is your responsibility to review the privacy policies of non-Delete All My Data websites to confirm that you understand and agree with them.

Social Media Widgets. Our website includes social media features, such as the Facebook “like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

Accessing and Changing Your Account

Upon request Delete All My Data will provide you with information about whether we hold any of your personal information. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.

Authorized Account Access. Delete All My Data will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact.

User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by signing into your account at deletemydata.com. Through My Account, you may: (i) review and update your Contact Data; (ii) complete pending orders; and (iii) begin new orders. If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting Customer Care via the Contact page at deleteallmydata.com. We will respond to your request within 30 days.

Data Retention. At minimum, we will retain your information for as long as needed to provide the Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Delete All My Data may maintain some or all of this data in its archives even after it has been removed from the Site.

Information Security

Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Documents are delivered to you via the United States Postal Service or email. Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.

IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request from Delete All My Data access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws. To request access to or rectification, portability or erasure of your personal data or to delete your Delete All My Data account, login to your account and appropriately adjust your settings or contact us via the Contact page at deleteallmydata.com. If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, or if you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, contact us via the Contact page at deleteallmydata.com. Any transfers of personal data by Delete All My Data from the European Economic Area (EEA) or Switzerland are done pursuant to European Commission approved Model Contractual Clauses. If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the Site; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies. All personal data is collected and controlled by Delete All My Data, LLC located at 320 Broadway, PO BOX 45622, Somerville, MA 02145.

General

Enforcement. We periodically review this Privacy Policy and our compliance with it to verify that both are accurate. We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.

Changes to this Policy. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Our Policy Towards Children. The Site is not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us via the Contact page at deleteallmydata.com. We will take actions to promptly remove such data. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal identifiable Information, we will delete such information from our files.

Contact Us. If you have any questions regarding our Privacy Policy, please contact us on the information below.

Mailing Address:
Delete All My Data LLC
320 Broadway
PO BOX 45622
Somerville, MA 02145

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